Metro News: NDP MLA says Residential Tenancy Branch is underfunded and understaffed after FOI reveals nearly 40,000 dropped calls and 35 minute wait times in 2014-15

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March 14, 2016 | Matt Kieltyka | Metro News

Quoted from the article:

According to the branch’s quarterly activity report, obtained by Vancouver-Point Grey MLA David Eby through Freedom of Information, 24 per cent of calls to the RTB in the 2014-15 fiscal year were abandoned.

In total, the branch counted 39,289 hang-ups during that period.

With an average call wait time that exceeds 34 minutes, Eby isn’t surprised people give up, no matter how dire their predicament at home.

“It’s pretty clear that the systems in place are failing both landlords and tenants,” said Eby. “If they can’t reach someone and they have to hang up, their problems aren’t resolved.”

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